Text/HTML

The Highwayman Hotel

249 Banbury Road, Kidlington, Oxfordshire OX5 1BF

For Reservations Call 01865 377388

Text/HTML

Booking Terms & Conditions

Welcome

We hope you enjoy your stay with us, if you have any concerns or enquiries, please report these to a member of staff and we will do everything we can to correct problems at the earliest opportunity. It is not possible to resolve issues retrospectively and we would request you give us every opportunity to put things right.

We are a small, family run bed and breakfast offering friendly, hospitable service, It is our intention to make your stay with us as comfortable and enjoyable as we possible can.

Nick & Mark Duval

Hotel Policies

Cancellation Policy

We operate a 48 Hour Free of Charge cancellation policy to all residents, who have already made a booking with us. This means you can cancel your booking without charge up until 48 before you are due to arrive. Failure to cancel a booking, or if you are a NO SHOW means the entire fee due will be charged to your card.

When you cancel a booking you will be given a Cancellation number. Refunds due as a result of a any cancellation will only be given on producing a valid cancellation number.

Payments

Upon arrival you will be advised of your Payment Instructions. If you have booked with an Agent you will have to pay on arrival. Guests who book directly by telephone may pay upon departure. Please return your Keys to reception and ask to confirm that you have no outstanding charges for hospitality. Providing your Card details is not acceptance of payment. Its fraud to charge a card without the customer’s input with their pin number, or contactless signature. Check In Arrangements

For Bed & Breakfast bookings you can check into your room anytime between 14:00 and 22:00. If you think you will need to arrive later than 22:00 you must contact The Highwayman on 01865- 377388 to make arrangements for a late arrival.

Breakfast

A complimentary Breakfast is a part of the room charge unless this is agreed at the time of booking. A Full English Breakfast is available from 07:15 till 10:00 (end of service) Monday to Friday. On Saturdays and Sundays from 08:00 till 10:00 (end of service) Breakfast served after this time will be charged at the morning rates.

Check Out

The check out time is 10:00 Please return your keys at this time and make your payment. if you would like this to be extended or wish us to look after your luggage until later in the day.

Smoking

We operate a No Smoking policy throughout the hotel and in all the enclosed public areas and facilities. You can smoke outside the building in any area that ashtrays are provided. Smoking out of windows is not permitted. You may be charged for cleaning if you smoke in your room.

Car Parking

Our car park is monitored by 24 hour CCTV; our car park is private and available to all residents and patrons. We offer free Car Parking but we do not accept any liability for theft or damage to vehicles or passengers, goods / belongings while in the Car Park.

Dogs are allowed in all public areas of The Highwayman Hotel but must be kept on a leash at all times. Please do not let your pets upset the Ducks and other wild life that reside on the premises.

Fishing from the canal bank is available to residents only, with the agreement of the management.

Please kindly consider the privacy of other guests

Restaurant Facilities

Lunches and evening meals are served in the bar, between the of :-
Monday to Thursday 12:00 - 20:00 pm
Fridays and Saturdays 12:00 - 21:00
Sundays the Kitchen is open until 16:00

We offer a flexible and imaginative food service, covering all dietary requirements. Our chef is always on hand should you have any questions or requests

Pub & Guest Facilities

Our public bar offers traditional cask ales, keg beers, fine wines and spirits. We are also open all day for the sale of Fresh Coffee and Tea.

The restaurant is open for lunches and evening meals, our food is produced from local produce, Cooked on the premises. A menu is included within this welcoming pack.

Car parking: Our car park is monitored by 24 hour CCTV; our car park is private and available to all residents and patrons.

We have a children's play area (unsupervised) which is available to all children as long as they are supervised by an adult. Utilisation of these facilities are at your own risk. We can not be held liable for personal injury accidents or damage to customer’s children or their property.

Hairdryers, Washing and Ironing facilities are all available upon request.

WiFi & Free Internet Access

Internet is freely available throughout the building via a wireless connection The password word for this is simply -

standanddeliver

Telephone

Please see the instructions in your Room Welcome Pack on our in-house telephone system. We are pleased to offer free calls to all local, STD and mobile numbers in the UK. Incoming callers requesting a guest should be directed to the Reception on 01865 377388 alternatively we can arrange these DDI calls to be directed straight to your room.

Fire

Lastly, in the event of a fire please activate the fire alarm, and vacate the premises at the earliest possible opportunity. Please raise the alarm by calling the fire brigade. The fire assembly point is within the car park. Residents will be advised of any fire drill or testing of the audible alarm.

Reviews

When it comes to reviews, we find them to be absolutely vital part of our business, it may well be you that has to depend on how we act or respond to any review. Hence we would like all guests to leave a review, if you would consider this, then please do so as we appreciate your opinion on all of our services we have provided during your stay.

However, concerning negative views, we do like to hear it from the person instead of written or online, the reason behind this is to try and get a full description of the problem so then it can be investigated, and addressed. There is little that can be put right for you after the event. The management will then take appropriate action where and when needed.

If you wish to create a review online these are the following websites we are on :-

Facebook, Booking.com Expedia, Trip Advisor, Laterooms and Top Rooms


Alternatively we provide a review sheet in the welcoming pack which you can complete during your stay, while issues may be fresh in your mind. Please take a moment to praise any member of Staff who you believe has stood out we believe in recognition for those that offer that bit more.

Please like us on Facebook @ The Highwayman Hotel & Follow us on Twitter @HighwaymanOX5 to find out about :-

Special Room offers & late cancellations
Forth coming Music Nights and Events
Menu changes & Sunday Roast selections
Party at the Pub - Live Music & Beer Festival
Caravan Club updates & what's on locally
News & Views all the Bar talk keep informed


Case Studies Satallite

Our promise is to offer you, our customer, a personal and friendly service, we truly hope is beyond your expectation
Attractions within the city of Oxford

Oxford is of course, world famous for its prestigious universities which are housed in beautiful buildings throughout the city, many of them that you can visit. Historical landmarks include Carfax Tower, Radcliffe Camera, Clarendon Building and the Saxon Tower of St Michael at the North Gate. If you are a lover of books Oxford is home to the highly respected Oxford University Press and Blackwell’s bookstore.

As you would expect from a major English city there is plenty of Arts and Culture to be accessed in the form of the Ashmolean Museum, Modern Art Oxford, Oxford University Museum of Natural History, Science Oxford Live and the Museum of the History of Science. See plays and shows at The Oxford Playhouse, Burton Taylor Theatre, New Theatre and the Pegasus Theatre. Sporting activities within Oxford including punting and ice-skating. Outdoor spaces include University Park, Florence Park and Cutteslowe Park.

The Highwayman Hotel

249 Banbury Road
Kidlington
Oxford OX5 1BF

Copyright 2020 by DNN Corp

Text/HTML