We hope you enjoy your stay with us, if you have any concerns or enquiries, please report these to
a member of staff and we will do everything we can to correct problems at the earliest opportunity.
It is not possible to resolve issues retrospectively and we would request you give us every
opportunity to put things right.
We are a small, family run bed and breakfast offering friendly, hospitable service, It is our intention
to make your stay with us as comfortable and enjoyable as we possible can.
Nick & Mark Duval
We operate a 48 Hour Free of Charge cancellation policy to all residents, who have already made a
booking with us. This means you can cancel your booking without charge up until 48 before you
are due to arrive. Failure to cancel a booking, or if you are a NO SHOW means the entire fee due
will be charged to your card.
When you cancel a booking you will be given a Cancellation number. Refunds due as a result of a
any cancellation will only be given on producing a valid cancellation number.
Upon arrival you will be advised of your Payment Instructions. If you have booked with an Agent
you will have to pay on arrival. Guests who book directly by telephone may pay upon departure.
Please return your Keys to reception and ask to confirm that you have no outstanding charges for
hospitality. Providing your Card details is not acceptance of payment. Its fraud to charge a card
without the customer’s input with their pin number, or contactless signature.
Check In Arrangements
For Bed & Breakfast bookings you can check into your room anytime between 14:00 and 22:00. If
you think you will need to arrive later than 22:00 you must contact The Highwayman on 01865-
377388 to make arrangements for a late arrival.
A complimentary Breakfast is a part of the room charge unless this is agreed at the time of booking.
A Full English Breakfast is available from 07:15 till 10:00 (end of service) Monday to Friday. On
Saturdays and Sundays from 08:00 till 10:00 (end of service) Breakfast served after this time will be
charged at the morning rates.
The check out time is 10:00 Please return your keys at this time and make your payment. if you
would like this to be extended or wish us to look after your luggage until later in the day.
We operate a No Smoking policy throughout the hotel and in all the enclosed public areas and
facilities. You can smoke outside the building in any area that ashtrays are provided. Smoking out
of windows is not permitted. You may be charged for cleaning if you smoke in your room.
Our car park is monitored by 24 hour CCTV; our car park is private and available to all residents
and patrons. We offer free Car Parking but we do not accept any liability for theft or damage to
vehicles or passengers, goods / belongings while in the Car Park.
Dogs are allowed in all public areas of The Highwayman Hotel but must be kept on a leash at all
times. Please do not let your pets upset the Ducks and other wild life that reside on the premises.
Fishing from the canal bank is available to residents only, with the agreement of the management.
Please kindly consider the privacy of other guests
Lunches and evening meals are served in the bar, between the of :-
Monday to Thursday 12:00 - 20:00 pm
Fridays and Saturdays 12:00 - 21:00
Sundays the Kitchen is open until 16:00
We offer a flexible and imaginative food service, covering all dietary requirements. Our chef is
always on hand should you have any questions or requests
Pub & Guest Facilities
Our public bar offers traditional cask ales, keg beers, fine wines and spirits. We are also open all
day for the sale of Fresh Coffee and Tea.
The restaurant is open for lunches and evening meals, our food is produced from local produce,
Cooked on the premises. A menu is included within this welcoming pack.
Car parking: Our car park is monitored by 24 hour CCTV; our car park is private and available to
all residents and patrons.
We have a children's play area (unsupervised) which is available to all children as long as they are
supervised by an adult. Utilisation of these facilities are at your own risk. We can not be held liable
for personal injury accidents or damage to customer’s children or their property.
Hairdryers, Washing and Ironing facilities are all available upon request.
WiFi & Free Internet Access
Internet is freely available throughout the building via a wireless connection The password word
for this is simply -
Please see the instructions in your Room Welcome Pack on our in-house telephone system. We are
pleased to offer free calls to all local, STD and mobile numbers in the UK. Incoming callers
requesting a guest should be directed to the Reception on 01865 377388 alternatively we can
arrange these DDI calls to be directed straight to your room.
Lastly, in the event of a fire please activate the fire alarm, and vacate the premises at the earliest
possible opportunity. Please raise the alarm by calling the fire brigade. The fire assembly point is
within the car park. Residents will be advised of any fire drill or testing of the audible alarm.
When it comes to reviews, we find them to be absolutely vital part of our business, it may well be
you that has to depend on how we act or respond to any review. Hence we would like all guests to
leave a review, if you would consider this, then please do so as we appreciate your opinion on all of
our services we have provided during your stay.
However, concerning negative views, we do like to hear it from the person instead of written or
online, the reason behind this is to try and get a full description of the problem so then it can be
investigated, and addressed. There is little that can be put right for you after the event. The
management will then take appropriate action where and when needed.
If you wish to create a review online these are the following websites we are on :-
Facebook, Booking.com Expedia, Trip Advisor, Laterooms and Top Rooms
Alternatively we provide a review sheet in the welcoming pack which you can complete during
your stay, while issues may be fresh in your mind. Please take a moment to praise any member of
Staff who you believe has stood out we believe in recognition for those that offer that bit more.
Please like us on Facebook @ The Highwayman Hotel & Follow us on Twitter @HighwaymanOX5
to find out about :-
Special Room offers & late cancellations
Forth coming Music Nights and Events
Menu changes & Sunday Roast selections
Party at the Pub - Live Music & Beer Festival
Caravan Club updates & what's on locally
News & Views all the Bar talk keep informed